Zoom unveiled ZoomMate, an agentic AI work surface that helps you move from workplace conversations to execution without losing context along the way.
“What drew me to Zoom was a simple truth: no other company sits where Zoom sits — at the center of every conversation where work decisions get made. ZoomMate is built on this insight. Before, during, and after the meeting, ZoomMate connects what was decided to what needs to happen next across every system where your work lives.”
Russell Dicker, Zoom Chief Product Officer
ZoomMate
ZoomMate Capabilities
ZoomMate introduces advanced agentic AI capabilities that help teams move from insight to completion.
Agentic Search: Bring enterprise knowledge into every conversation
- ZoomMate helps users search across Zoom, the web, and third-party systems to find information for a project, account, ticket, policy, or business question
- It can surface information from enterprise files by connecting to data sources like ServiceNow, Salesforce, and Workday, and indexing across integrated enterprise systems
- Relevant context from Zoom Meetings, Phone, Chat, and other connected collaboration platforms (including Google and Microsoft) can be directly integrated into the flow of work
- Results are grounded in the organization’s connected knowledge and designed to respect enterprise access controls, permissions, and governance
- ZoomMate also connects the files, the records, and the conversations behind the documents
Orchestrate: Coordinate follow-through
- The agentic layer enables proactive coordination and execution across systems, combining AI workflows with intelligent agents that can act, learn, and adapt within enterprise environments
- Agents can monitor ongoing projects, identify next steps from meeting context, and automatically follow up on actions
- Coordinates real-time task execution across meetings, apps, and systems to turn recurring processes into repeatable workflows
- Schedules events in Google Calendar or Microsoft Outlook and routes requests to appropriate systems
- Updates records, creates follow-up tasks, drafts customer communications, and triggers onboarding or support workflows
- Reduces handoff gaps by connecting conversational context with execution
Complete: Turn meetings and enterprise context into finished deliverables
- ZoomMate turns meetings into finished work, automatically creating presentations, documents, spreadsheets, reports, and project plans from meeting conversations and enterprise context
- It can also update deliverables as decisions evolve, keeping plans, documents, and other outputs in real time by leveraging Zoom’s AI Productivity Suite
- It understands what was discussed to generate grounded, relevant outputs directly from meeting context, delivering content through presentations, documents, and spreadsheets
How Teams can ZoomMate
ZoomMate integrates into existing team workflows to provide real-time assistance and continuity from the first meeting to the final deliverable.
- Knowledge workers: users can ask it to pull information from Google Docs, open Jira issues, and surface recent Slack discussions before a meeting starts. Then it can be used to manage and schedule events in Google Calendar or Outlook.
- Sales teams: ZoomMate can retrieve account details from Salesforce before a call, update opportunity records immediately after, and draft follow-up proposals using the meeting transcript
- Product and engineering teams: It can pull project background from Google Docs, identify open Jira issues, surface relevant discussions from collaboration tools, and turn action items into structured plans or status updates
- HR and operations teams: The tool can answer general policy questions from connected knowledge bases, route employee requests to the appropriate system, and automatically trigger onboarding workflows
ZoomMate is available today for online and direct customers in North America at USD 20 per user per month, with included AI credits. Availability in regions including EMEA and APAC is expected to roll out later this year.
For more information, visit the official website.
Ram found his love and appreciation for writing in 2015 having started in the gaming and esports sphere for GG Network. He would then transition to focus more on the world of tech which has also began his journey into learning more about this world. That said though, he still has the mentality of "as long as it works" for his personal gadgets.
