Xiaomi has just inaugurated its second Exclusive Service Center in the Philippines last March 5, 2022. This is part of the company’s initiative to provide premium after-sales service to its customers.
The new Xiaomi Exclusive Center is found on the ground floor of SM City Manila beside the Manila City Hall. It aims to provide a harmonious experience and luxurious treatment for its consumers.
The first center was opened in December 2021 in Bonifacio Global City.
“The constant support of Xiaomi fans has been critical to our success. So, when it comes to their product concerns and service needs, Xiaomi strives to give the best possible experience to our devoted customers. The inauguration of our 2nd Exclusive Support Center brings to life our promise to provide excellent customer service to the Xiaomi community and that our fans can expect more branches to open in more key cities and extend this exclusive customer service experience to more Xiaomi fans nationwide.”
Joel Salera, Xiaomi Philippines Service Manager
The brand announced last year that part of its goals for this year will be ramping up its after-sales service in the country.
In early 2021, Xioami increased its after-sales touchpoints by expanding to 20 service locations across the country from 10. Moreover, it added 10 additional authorized service centers to serve Xiaomi TV products. A Contact Center was also established to supports customers in the Philippines and the Americas.
Xiaomi fans may enjoy the benefits of the second Xiaomi Exclusive Service Center promo which offers a 50% discount on out-of-warranty labor fees.