Smart Communications, Inc. has won all categories in the latest Philippines Mobile Network Experience Awards by independent mobile analytics firm Opensignal.
The report, which covers the period of Jan. 1 to Mar. 31, 2021, showed Smart beating the competition across all metrics in three essential aspects of service:
- Coverage (4G Coverage Experience, 4G Availability)
- Speed (Download and Upload Speed)
- Experience (Games, Video, and Voice app)
This is the first time that an operator in the Philippines has won decisively in all categories.
“This breakthrough validates our unrelenting work towards delivering the best experience to our customers across the country, and gives us renewed energy to stay the course. We are no longer benchmarking ourselves with local competition but with other telcos in the region. By doing this, we are not just improving Smart but also the internet speed of the Philippines.”
– Smart Communications President and CEO and PLDT Chief Revenue Officer Alfredo S. Panlilio
Across regions, Smart also clinched a commanding lead in all categories, particularly in terms of Games Experience, where it was able to dominate its competitor in every region.
“Smart has achieved a rare and remarkable achievement — it wins all seven of our awards for the national mobile experience. In previous reports it has come close to this mark, but this is the first time that it has done so. In addition to successfully defending the five awards it won in our last report, Smart converted a joint win on Games Experience into an outright win and successfully reclaimed the Voice App Experience award, which Globe won last time around.”
– Sam Fenwick, Opensignal senior analyst
“We will not rest on our laurels. We will continue putting in the hard work that has made Smart the nation’s fastest network with the nation widest 4G coverage. Despite sweeping the awards, Smart aims to be even faster by continuing to expand our 5G network, which now has over 2,500 sites.”
– Mario G. Tamayo, Head of Technology at PLDT and Smart
Smart: Still the leader in Video Experience
“Smart’s score of 60.9 points out of 100 for Video Experience was higher than Globe’s score of 53.1. As a result, Smart’s winning streak since we introduced this award to the Philippines in March 2019 remains unbroken.”
Smart also remains ahead in 4G availability, which is defined as the proportion of time 4G users spend connected to 4G or LTE, and in terms of 4G Coverage Experience, a measure of how mobile subscribers experience 4G coverage on an operator’s network.
Smart also won the Download Speed and Upload Speed Experience categories, with its Download Speed Experience score rising by 29.5% since Opensignal’s last report.
In terms of Voice App Experience, Opensignal said that Smart has taken back the Voice App Experience Award, driven by an 11.9 point (19.4%) increase in its score to 73.4 points.
Supporting various passion points with Double GIGA
To enable subscribers to enjoy more of their favorite online activities, Smart has also recently launched Double GIGA, which offers twice the data for their passion apps. For more information, click here.
Emman has been writing technical and feature articles since 2010. Prior to this, he became one of the instructors at Asia Pacific College in 2008, and eventually landed a job as Business Analyst and Technical Writer at Integrated Open Source Solutions for almost 3 years.