Guy Kawasaki shares tips in disrupting the telco industry at ACC 2017


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The telco industry needs to evolve, and there’s no better way for this to happen but to be disruptive in the business.

In this year’s Asian Carriers Conference, an annual gathering of network industry executives in Asia, disruption in the industry was clearly defined and presented by Ex-Apple executive and Canva Chief Executive Evangelist Guy Kawasaki.

Guy Kawasaki ACC 2017 8

During Kawasaki’s keynote speech at the 2nd day of the annual event held at Shangri La Mactan-Cebu, he pointed out several tips to disrupt the industry.

Don’t Ask Customers


It is very difficult to ask the customers to disrupt the business. If you truly want to change the world, you may not be able to ask your customers. Your customers define the change in terms of what they already know.

When Guy was in Apple, consumers demanded a new Apple II. There was no way for them to progress but to meet the demands of their customers. They didn’t have to ask for it.  If you truly want to disrupt the industry, do not ask your customers.

Jump to the Next Curve


Do not build a better one, get to the next curve of computing. You could be the most successful “ice factory” but if you don’t want to get to the refrigerator business, you will not succeed. Think of all the taxi cab companies and hotel business that are threatened by Lyft, Uber and AirBnB

Check out some of the companies who failed or had difficulties to jump to the next curve

  • Kodak
  • Wang
  • Polaroi
  • Smith Coron

Shift to making MVVVP


Making an MVP product isn’t enough, according to Kawasaki. For the brand evangelist, it is best to make an MVVVP or Minimum Viable Valuable Validating Product. This doesn’t have to be perfect, but has to be well thought of.

Make Design Count


Steve Jobs believed that engineers are artists. To disrupt the market, think of engineers as people who make art. Design is an essential part of customer journey, and attributing more value to process, project, UX and UI engineers

Be willing to poralize people


Some people will love what you do; some will hate what you do. The worst case is that people don’t care about what you do. Great innovation tends to piss people off, so suck it up.

Ignore naysayers.

ACC 10

Naysayers are going to tell you that “it’s not necessary”, “it couldn’t be done”. Guy sees naysayers are bozos, and for him, there are 2 kinds of bozos: (1) loser; (2) winner: famous, rich, dresses in all black.

Sample of “bozasity” in the industry:

  • “I think there is a world market for maybe five computer.” ~ Thomas Watson
  • “This telephone has too many shortcomings to be seriouslty considered as a means of communication. The device inherently of no value to us.”, Western Union internal memo, 1876
  • “There is no reason why anyone would want ta computer in their home.” ~Ken Olsen, Founder, Digital Equipment 1977

Change your mind.


To be a successful disruptor, be willing to change your mind.

[su_quote cite=”Steve Jobs, 2007″]This smartphone is not just for gaming though, as it has enough firepower to accommodate multiple running applications at once.[/su_quote]

When the first iPhone was released in 2007, it revolutionized the mobile industry. While it was positioned as a communication and entertainment device, it was foremost a gadget that was made to do more things.

iOS, which powers the device, when it was initially launched was a closed system. It was difficult for developers to be more creative with their applications and games. A year later, Apple changed everything by introducing an SDK, which developers can use to create amazing things, and boy it changed everything.

Create something unique and valuable.


You don’t want to be in a position where you create “stupid” products. As defined by Guy, these products are neither unique nor valuable. Where you want to be in is at the upper right corner of the matrix, where you create memorable, unique and valuable products like the one below.

Let 100 flowers blossom.


Declare victory! You claimed that sweet victory, and now grab it like you wanted to do it before.

Churn, baby, churn.


This is the end process of the MVVVP. But you don’t end with that MVVVP. Listen to feedback and keep on improving. While this the toughest thing for a disruptor to do, the consistency to keep the fire burning is key to continuous progress and innovation.

Giancarlo Viterbo is a Filipino Technology Journalist, blogger and Editor of, He is also a Geek, Dad and a Husband. He knows a lot about washing the dishes, doing some errands and following instructions from his boss on his day job. Follow him on twitter: @gianviterbo and @gadgetpilipinas.

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