8×8, Inc., has officially launched Silent Mobile Authentication (SMA) in the Philippines through a partnership with PLDT Enterprise, the corporate business division of PLDT.
Addressing Mobile Fraud Challenges
Silent Mobile Authentication aims to combat the rising wave of mobile fraud affecting Filipino consumers. More than half of Filipinos have reported falling victim to scams at least once in their lifetime, a rate seven points higher than the ASEAN average. As SMS and mobile messaging usage continues to grow, the need for secure identity verification has become increasingly critical.
How the Technology Works
PLDT Enterprise recently introduced SmartSafe SilentAccess, a flagship solution from its SmartSafe API suite. This enables fast and secure mobile user verification by validating users via mobile network and SIM-based signals. Integrated into the 8×8 Connect platform, the Silent Mobile Authentication system eliminates need for traditional one-time passwords (OTPs), removing manual code entry and reducing authentication delays that often lead to user drop-off.
The solution enhances security by mitigating common fraud vectors such as spoofing and SIM-swap attacks while accelerating login and transaction flows. Pilot programs have shown higher verification success rates and lower abandonment compared to traditional OTP-based workflows.
Industry Leaders Weigh In
“Digital transactions are growing rapidly across the Philippines, alongside increasingly sophisticated fraud attempts. 8×8 Silent Mobile Authentication enables quick, secure user verification without the friction of traditional OTPs. In partnership with PLDT, we’re equipping businesses with innovative tools to protect their customers and maintain trust as digital adoption grows, managing authentication quickly without heavy development effort.”
– Igor Mostovoy, Product Director, CPaaS at 8×8, Inc.
“SmartSafe SilentAccess represents an important step forward in strengthening the country’s digital infrastructure. At PLDT Enterprise, our shared commitment with 8×8 is to deliver secure and seamless verification for millions of mobile users. Together, we are enabling enterprises to protect their customers, reduce fraud, and support the Philippines’ ongoing digital transformation.”
– Armie Sason, Head of Key Industries Group 2 at PLDT Enterprise
Frequently Asked Questions (FAQ)
Q: What is Silent Mobile Authentication?
A: Silent Mobile Authentication is a security solution that verifies users through mobile network and SIM-based signals without requiring traditional one-time passwords (OTPs).
Q: Who are the partners behind this launch?
A: 8×8, Inc., a global business communications platform provider, partnered with PLDT Enterprise, the corporate business arm of PLDT.
Q: How does this technology improve security?
A: The solution mitigates common fraud vectors such as spoofing and SIM-swap attacks while eliminating manual code entry and reducing authentication delays.
Q: Why is this service needed in the Philippines?
A: More than half of Filipinos have reported being scammed at least once, which is seven points higher than the ASEAN average, highlighting the urgent need for enhanced mobile security.
Q: What platform integrates this authentication service?
A: The SmartSafe SilentAccess solution is integrated into the 8×8 Connect platform to deliver the Silent Mobile Authentication service.
Emman has been writing technical and feature articles since 2010. Prior to this, he became one of the instructors at Asia Pacific College in 2008, and eventually landed a job as Business Analyst and Technical Writer at Integrated Open Source Solutions for almost 3 years.
