Maya Security Center Puts Account Controls in Customers’ Hands

Digital fraud keeps finding new angles, and Maya is telling customers that many of the defenses they need are already inside its app. The platform is urging account holders to open its in-app Maya Security Center and use the tools gathered there to manage account access and protect their transactions.

Maya introduced the Security Center late last year and has kept adding to it since. The feature now pulls those controls together with access to help, part of what the company describes as an ongoing investment in customer protection. The push follows recognition that saw Maya named the country’s best consumer digital bank last year.

Controls in one place

Customers with upgraded accounts can enroll trusted phones through the Security Center, found under Profile or Services, or through a prompt that appears after logging in. Once a phone is enrolled, its Face ID or fingerprint can approve Send Money transactions instead of an SMS one-time password. Enrollment is subject to Maya’s security checks.

Under Account Security, customers can view and remove trusted phones and review past logins through Login History. They can also change their registered mobile number or password and update their email address.

Card freezing lets Maya Black and Landers Cashback Everywhere credit cardholders freeze their cards directly in the app, while Transfer Limits covers InstaPay transfers from the platform’s Wallet to other banks and Insta-fill transfers from Maya Savings into Maya Wallet.

“Protecting our customers’ money requires continuing investment in infrastructure, safeguards, monitoring and incident response. It also means giving customers clear ways to manage their account security and reach us when they need help,” said Shailesh Baidwan, Maya Group President and Maya Bank Co-Founder. “Our in-app Security Center brings practical controls together in one place, making them easier to find and use.”

Monitoring and certifications

The controls sit alongside wider safeguards that include AI-supported fraud monitoring. Maya Philippines and Bank hold ISO 27001 certifications for information security management and ISO 27701 certifications for privacy information management, held continuously since 2022 and 2023.

The app also runs Maya ScamPatrol, an awareness campaign that offers practical guidance on recognizing fraud tactics and building safer digital habits. Beyond its own platform, the company works with regulators and law enforcement agencies, including the Bangko Sentral ng Pilipinas, the Cybercrime Investigation and Coordinating Center, the Department of Justice and the Philippine National Police.

Digital scams continue to evolve, and the platform says the point of the Security Center is to give customers a direct role in guarding their accounts. The controls are meant to be used in the moment, whether removing a phone the customer no longer trusts or freezing a card after a suspicious charge.

That work includes support for the CICC’s Scam Safe initiative, which aims to strengthen public awareness of online scams and cyber fraud. Baidwan said the cooperation with government and industry partners goes hand in hand with the company’s responsibility to keep improving its safeguards and helping customers use financial services with confidence.

The platform says security is embedded across its products, operations, and customer support, and customers are encouraged to review the Security Center controls available on their account.