Lenovo has announced at CES 2023 that the year is going to be packed with a range of gaming devices, AI-enabled laptops, and other products perfect for those looking to upgrade their stations this year.
Beyond features at good prices, it’s important to look into reliable after-sales services and support to really get the best value for money and ensure that you can make the most out of your new devices.
From Premium Care Services, Accidental Damage Protection, and Legion Ultimate Support, the company has announced protection and support services for its devices.
“One of the most important factors to consider when choosing a new device is the after-sales services and support that brands can provide. It’s not just about where a brand packs its products with features. It’s equally important that they offer support that is fast, reliable, extensive, and convenient.”
Michael Ngan, Lenovo Philippines President and General Manager
“Lenovo strives to provide innovative solutions and life-changing devices, however, we believe that innovation must also extend to finding ways to provide flexible and affordable technical support and solutions. We are our users’ partners and we are committed to providing the best support for each consumer’s unique needs and requirements,” added Ngan.
Premium Care Service with Lenovo
Data migration is made easy with the Lenovo Migration Assistant, taking away the need for bulky external hard drives. The three-year warranty policy offers direct and easy connections to Lenovo technicians who can provide you with faster solutions for PC issues and comprehensive support. With its 24/7 chat support via phone, email, and WhatsApp, you are guided instantly on how to solve the problem with your device anytime and anywhere.
If the issue can’t be solved with remote troubleshooting, you can easily schedule appointments for on-site support. This helps skip the hassle of traveling to a service center and waiting in line.
Additionally, beginner tech enthusiasts or those that are experiencing roadblocks in connecting external devices can also get in touch with the company technicians for advice. They can also answer questions on software applications.
Accidental Damage Protection
From accidental drops, spills, or bumps to structural failures like electrical surges, you want to keep your new Lenovo device safe. There’s the company’s Accidental Damage Protection with in-person assistance.
Trained technicians can perform comprehensive diagnostic tests on-site and make fixes with qualified parts to reduce the need for even more intensive repairs.
If the PC is not damaged beyond repair, your PC is returned. However, if repair is not possible, the entire system will be replaced at no additional charge.
The company’s Premium Care Services is available on the IdeaPad Slim series, IdeaPad Slim 5 Pro series, and all Yoga devices for three years. While Accidental Damage Protection is available in all 2022 (Gen 7) models of the IdeaPad Slim 5 series, Yoga, and Legion devices.
Devices with older warranties could be updated with Accidental Damage Protection via authorized Lenovo Resellers.
Legion Ultimate Support
Lastly, Legion Ultra Support is the only gamer-centric support service among competitors that provide you 24/7 access via phone, chat, or email to technicians with gamer-centric knowledge.
Among these include hardware optimization, software assistance, in-game settings for some of the most popular AAA games, and more. It also includes on-site support and repairs for trickier problems.
The Legion 2022 (Gen 7) devices have three-year Legion Ultimate Support, guaranteeing you the complete Legion experience.
Ram found his love and appreciation for writing in 2015 having started in the gaming and esports sphere for GG Network. He would then transition to focus more on the world of tech which has also began his journey into learning more about this world. That said though, he still has the mentality of "as long as it works" for his personal gadgets.